Your grandma's robot companion

Erin Nolan, For Older People Who Are Lonely, Is the Solution a Robot Friend? NYTimes, July 6, 2024.

ElliQ, a voice-activated robotic companion powered by artificial intelligence, is part of a New York State effort to ease the burdens of loneliness among older residents. Though people can experience feelings of isolation at any age, older adults are especially susceptible as they’re more likely to be divorced or widowed and to experience declines in their cognitive and physical health.

New York, like the rest of the country, is rapidly aging, and state officials have distributed free ElliQ robots to hundreds of older adults over the past two years.

Created by the Israeli start-up Intuition Robotics, ElliQ consists of a small digital screen and a separate device about the size of a table lamp that vaguely resembles a human head but without any facial features. It swivels and lights up when it speaks.

Unlike Apple’s Siri and Amazon’s Alexa, ElliQ can initiate conversations and was designed to create meaningful bonds. Beyond sharing the day’s top news, playing games and reminding users to take their medication, ElliQ can tell jokes and even discuss complicated subjects like religion and the meaning of life.

Many older New Yorkers have embraced the robots, according to Intuition Robotics and the New York State Office for the Aging, the agency that has distributed the devices. In interviews with The New York Times, many users said ElliQ had helped them keep their social skills sharp, stave off boredom and navigate grief.

There's much more at the link.

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Some relevant research: De Freitas, Julian, Ahmet K Uguralp, Zeliha O Uguralp, and Puntoni Stefano. "AI Companions Reduce Loneliness." Harvard Business School Working Paper, No. 24-078, June 2024.

Abstract: Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether these applications are effective at alleviating loneliness. We address this question by focusing on “AI companions”: applications designed to provide consumers with synthetic interaction partners. Studies 1 and 2 find suggestive evidence that consumers use AI companions to alleviate loneliness, by employing a novel methodology for fine-tuning large language models (LLMs) to detect loneliness in conversations and reviews. Study 3 finds that AI companions successfully alleviate loneliness on par only with interacting with another person, and more than other activities such watching YouTube videos. Moreover, consumers underestimate the degree to which AI companions improve their loneliness. Study 4 uses a longitudinal design and finds that an AI companion consistently reduces loneliness over the course of a week. Study 5 provides evidence that both the chatbots’ performance and, especially, whether it makes users feel heard, explain reductions in loneliness. Study 6 provides an additional robustness check for the loneliness-alleviating benefits of AI companions.